Platform Features

Two AI Agents.
Unlimited Growth.

TwinSales qualifies leads on WhatsApp. TwinMarketing turns them into campaigns. Together they run 24/7 — so you don't have to.

TwinSales — AI Sales Agent

Your best salesperson, always online

Responds in 3 seconds, qualifies leads, handles objections, books demos — in Hindi, Hinglish, or English.

WHATSAPP AUTOMATION

Zero-delay responses,
every time

TwinSales connects to your WhatsApp Business number via Gupshup BSP. Responds to every message in under 3 seconds — no matter how many customers are chatting simultaneously.

  • Handles text, images, voice notes & documents
  • Sends product catalogues, price lists & brochures
  • Quick-reply buttons and interactive list menus
  • Typing indicators for a natural, human feel
  • Message delivery & read receipts tracked
  • DPDP Act 2023 compliant opt-in / opt-out handling
💬
TwinSales — BMW Kalyan
● Active · WhatsApp Business
Bhai, Kia Sonet ka on-road price kya hai Kalyan mein? 🚗
10:32 AM
Hi Rahul! 😊 Kia Sonet ka Kalyan on-road price ₹9.8L se shuru hota hai (HTE variant). Aapko kaun si variant mein interest hai — petrol ya diesel? 🙏
10:32 AM ✓✓
🎯 Intent Score: 42 → updating...
Diesel 7-seater chahiye, top model. Budget 14L hai.
Perfect! Diesel HTX+ 7-seat ka on-road ₹13.6L hoga. Test drive ke liye aaj Saturday kab free hain? Showroom Kalyan West mein hai 📍
🔥 Intent Score: 78 — Escalation triggered!
INTENT SCORING ENGINE

Know who's hot before
your team does

Every message is scored 0–100 in real time. When intent crosses 75, the conversation is automatically elevated to your human team — while the AI keeps the customer engaged.

  • Real-time 0–100 intent score per message
  • Keyword signal detection (pricing, demo, urgent, etc.)
  • Conversation depth & question frequency weighting
  • Live intent heatmap on owner dashboard
  • Smart threshold override for critical keywords
  • Historical score trend per contact
LIVE INTENT TRACKER
Rahul Sharma · BMW inquiry78
Priya Mehta · Jewellery quote54
Amit Kumar · Real Estate91
Sunita Rao · Healthcare23
Deepak Singh · Electronics85
🚨 2 hot leads require immediate attention — intent >75
AI → HUMAN HANDOFF

Warm handoffs,
zero cold drops

When a lead is ready to buy, TwinSales doesn't drop the ball. It sends a warm transfer message, notifies your agent, and shares the full conversation summary — so no one starts from scratch.

  • 12 escalation trigger categories
  • Warm handoff message sent before transfer
  • AI-generated conversation summary for agents
  • Agent takeover via live dashboard (Inertia + React)
  • Conference mode: AI + human on same conversation
  • Auto-close with post-conversation summary
💰
Price / Discount
Score +25
😤
Complaint
Score +35
⚖️
Legal / Threat
Score +50
👔
Manager Request
Score +30
🔁
Competitor Mention
Score +20
🔒
Fraud / Scam Alert
Score +45
MULTI-LANGUAGE AI

Talks like a local,
sells like a pro

TwinSales automatically detects the customer's language — Hindi, Hinglish, English, or 8 regional languages — and switches AI models for the best possible response quality.

  • Auto-detects Hindi/Devanagari script
  • Hinglish (Hindi–English mix) natively supported
  • Regional: Tamil, Telugu, Marathi, Gujarati, Kannada, Bengali
  • No configuration needed — works out of the box
  • Language preference remembered per contact
  • Product catalogue served in customer's language
✦
Gemini 2.5 Flash Fastest
English chat — primary model
₹0.006 / 1K tokens
⊕
GPT-4o-mini Hindi/Hinglish
Devanagari script detection
₹0.013 / 1K tokens
◆
Gemini 2.0 Flash Regional
Tamil, Telugu, Marathi & more
₹0.008 / 1K tokens
★
Claude Sonnet 4.5 Escalation
Complex reasoning & summaries
₹0.25 / 1K tokens
How TwinSales Works

From first message to closed deal

📱
Customer Messages
Customer texts your WhatsApp Business number any time, any day
⚡
AI Responds (3s)
Gupshup BSP delivers message; AI responds in under 3 seconds
🎯
Intent Scored
Every message scored 0–100; high-intent flagged for your team
🤝
Human Takeover
Warm handoff with full summary when buyer is ready to close
TwinMarketing — AI Marketing Agent

Campaign intelligence,
zero extra headcount

TwinMarketing analyzes your leads, crafts WhatsApp campaigns, and re-engages cold contacts — all automated, all compliant.

WHATSAPP CAMPAIGNS

Smart campaigns that
feel personal

TwinMarketing drafts WhatsApp broadcast campaigns using your product catalogue, tone of voice, and audience segment. Claude Sonnet writes the copy. You approve. One click sends.

  • AI-generated campaign copy in Hindi / English
  • Template submission & approval tracking via Gupshup
  • Scheduled broadcasts with delivery reporting
  • Re-engagement sequences for dormant leads
  • Festival & seasonal campaign triggers (Diwali, New Year, etc.)
  • A/B test two message variants automatically
CAMPAIGN BUILDER — AI DRAFT
Audience: 245 leads · High Intent
🎉 Exclusive Diwali Offer!
Rahul Ji, BMW Kalyan mein sirf aapke liye special Diwali discount — ₹75,000 tak savings on selected models. Valid till Oct 31. Test drive book karein aaj: [LINK] 🙏
✓ Approve & Schedule
↺ Regenerate
📨 Sent 245✅ Read 187 (76%)💬 Replied 42
AI AVATAR VIDEOS

Personalised video messages
at scale

Send a personalised AI avatar video to every lead — featuring your brand spokesperson, speaking in Hindi or English, with the customer's name embedded. Powered by HeyGen API.

  • Custom AI avatar of your brand representative
  • Dynamic name & product personalisation per recipient
  • Hindi & English voice generation
  • Delivered directly in WhatsApp chat
  • Conversion 3–5× higher than text messages
  • Available on Pro & Enterprise plans
🎬
AI Avatar Preview
Personalised video for Rahul Sharma
▶ "Rahul Ji, namaskar! Aapki BMW...
Powered byHeyGen API
Voice synthesisElevenLabs / Deepgram
LanguagesHindi + English
Render time< 45 seconds
SMART SEGMENTATION

Right message,
right customer

TwinMarketing automatically segments your contact base by intent score, conversation history, product interest, and last interaction date — so every message is hyper-relevant.

  • Auto-segment by intent score bands (Cold / Warm / Hot)
  • Product interest tagging from conversation context
  • Last-interaction recency filter
  • Custom segments with AND/OR filter logic
  • Semantic product search (pgvector cosine similarity)
  • DPDP-compliant: only opted-in contacts receive campaigns
SEGMENT EXPLORER
🔥 Hot Leads
Intent ≥ 75 · Last 7 days
42
🌡️ Warm Leads
Intent 40–74 · Last 30 days
187
❄️ Cold Leads
Intent < 40 · Re-engage
634
✅ Opted-In Total
DPDP compliant · All channels
863
CRM INTEGRATION

Synced with your
existing CRM

TworAI bridges with MahaUrban CRM and other platforms. Every lead, conversation, and intent score is synced automatically — no manual data entry, ever.

  • MahaUrban CRM native bridge (mahaurban_contact_id)
  • REST API for custom CRM integration
  • Webhook push on conversation events
  • Bi-directional contact sync
  • Deal stage update on escalation
  • CSV export for any segment anytime
INTEGRATION HUB
🏢
MahaUrban CRM
Native integration · Week 8
● Connected
⚡
REST Webhook API
Any CRM / custom system
● Available
📊
Salesforce / HubSpot
Via Zapier / REST
○ Coming Soon
📱
Flutter Mobile App
Live chat + notifications · Week 5
● In Progress
Industry Coverage

Built for every Indian business vertical

One platform, eight industries. TworAI adapts its AI knowledge and workflows to match your sector's customers and language.

🚗
Automotive
Car dealers, showrooms, and two-wheeler distributors qualify buyers and book test drives on WhatsApp.
Test Drive BookingEMI Calculator
🏠
Real Estate
Builders and brokers share property brochures, schedule site visits, and qualify high-budget buyers.
Site VisitsLoan Pre-check
💍
Jewellery
Share catalogues, gold rate alerts, and custom design consultations with your most loyal customers.
Gold Rate AlertsCustom Orders
🏥
Healthcare
Clinics and diagnostic centres book appointments, send reports, and answer patient queries 24/7.
AppointmentsReport Delivery
📱
Electronics
Consumer electronics retailers handle product queries, compare specs, and upsell warranties.
Spec CompareWarranty Upsell
🏗️
Construction
Building material suppliers respond to bulk quotation requests and nurture contractor relationships.
Bulk QuotesDelivery Track
👗
Fashion & Retail
Boutiques and fashion brands share lookbooks, handle size queries, and drive repeat purchases.
LookbooksRepeat Orders
🎓
Education
Coaching institutes answer admission queries, share fee structures, and follow up with applicants.
AdmissionsFee Structure
<3s
Average AI response time
8+
Indian languages supported
12
Escalation trigger types
99.9%
Platform uptime SLA
Under the Hood

Hybrid AI architecture
built for India

We don't force one AI model to do everything. Instead, we route each task to the model that's cheapest, fastest, and most accurate for that specific job.

💬
Incoming Message
WhatsApp via Gupshup
→
🔍
Language Detection
Unicode range check
→
✦
Gemini 2.5 Flash
English
⊕
GPT-4o-mini
Hindi / Hinglish
◆
Gemini 2.0 Flash
Regional languages
→
★
Claude Sonnet 4.5
Escalation analysis
→
📤
WhatsApp Reply
Gupshup send API
All routing happens on Redis queues · Average end-to-end latency < 3 seconds · Cost per conversation ₹0.15–0.54
Security & Compliance

Enterprise-grade,
India-ready

TworAI is built from the ground up with Indian data privacy laws, WhatsApp Business compliance, and multi-tenant data isolation.

🛡️
DPDP Act 2023 Compliant
Opt-in consent before outbound messages. Opt-out honored immediately. Complete audit trail.
🔐
Per-Tenant Data Isolation
Each business gets a dedicated PostgreSQL schema. Zero data bleed between tenants.
🔒
HMAC-SHA256 Webhooks
Every Gupshup webhook verified with cryptographic signature. No spoofed messages possible.
🌐
SSL + WAF Protected
Wildcard SSL on *.tworai.com. Tenant subdomains isolated. WAF + rate limiting on all webhooks.
COMPLIANCE CHECKLIST
✓ WhatsApp Business API (BSP via Gupshup)
✓ DPDP Act 2023 opt-in / opt-out
✓ Per-tenant PostgreSQL schema isolation
✓ HMAC-SHA256 webhook signature verification
✓ Laravel Sanctum API authentication
✓ Redis encryption at rest
✓ SSL wildcard cert (Let's Encrypt)
✓ Rate limiting + WAF on webhooks
✓ Conversation audit trail (full message log)
◷ SOC 2 Type II — roadmap 2026

Ready to activate your AI sales team?

Start free. No credit card. WhatsApp live in 24 hours.

🚀 Start Free Trial View Pricing →